Privacy Policy
Updated on: 01st Oct 2024
This Privacy Policy describes how House of Perfumes (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houseofperfumes.ae (the "Site"). For purposes of this Privacy Policy, "you" means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- Third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services, process your payments, fulfill your orders, and arrange for shipping.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or other channels.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "updated on" date.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences).
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons, including:
- With vendors or third parties who perform services on our behalf (e.g., payment processing, data analytics, shipping).
- With business and marketing partners to provide services and advertise to you.
- With our affiliates within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend our rights.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area, this content will be public and accessible by anyone.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow these links, you should review their privacy and security policies.